FAQ

Almost everything you wonder about our app

Getting started

How do I sort with Bower?–

Depending on how you want to use the app, you can follow the two examples below to understand how to sort you waste with Bower. Scanning at home 1. Scan your packages at home and place all scanned items in the bag you want to transport them in. 2. Find your nearest drop off location or register your own in the app. 3. Go to the recycling location, open the app and verify that you are close to a bins. 4. Get rewarded with Coins and XP directly in the app. Additionally, you will see how much carbon dioxide you are helping save with your deposit. Scanning at the recycling Location 1. Find your nearest drop off location or register your own in the app. 2.. Go to the closest bins, open the app and verify that you are near a drop off location. 3. Scan the barcode on your packaging. Then dispose of all items in the correct container. 4. Get rewarded with Coins and XP directly in the app. Additionally, you will see how much carbon dioxide you are helping save with your deposit.

Recycling locations

I can't scan even though I'm right next to an approved bin. What is the problem?–

Please fill in your details in “Contact us”. This will help us investigate why you’re having an issue.

My home is too far from the closest recycling location. Will you add more stations soon?+

I have curb-side recycling. Will I not be able to scan my packages?+

Where can I deposit?+

My location does not appear on the map.+

Scanning items

Which item can I scan?–

All products with a barcode and some without the barcode (see full list in app) can be scanned. No matter if it's a ketchup bottle, juice container, bread bag, caviar tube, soap packet, egg carton... you name it, everything with a barcode!

How do I know if the package is eligible for deposit?+

Do I need to pay a deposit for the packaging now?+

Can I only deposit plastic packaging?+

Why is there a limit on scanning the same type of package on the same day?+

Personal data

How do I add my bank account via Trustly?–

1. Shop > withdraw money (Trustly logo) 2. Identify yourself with BankID and choose your bank. 3. Done! Trustly is implemented to make it easier for you and safer for us. Trustly is a licensed payment institution that is authorised and supervised by the Swedish Financial Supervisory Authority. You do not need to register with Trustly to use the service and we never store any information that can be used to access your bank account.

What kind of data do you save about me as a user?+

Rewards

What do I earn from depositing with Bower?–

The first thing you need to do is register an account. As a Bowie (that's what we call our beloved app users) you can exchange the Bower Coins for cash and transfer them to your bank account, donate them to charity or use them for vouchers in our app marketplace. You can donate your money to several organisations, covering the development and well-being of people, animals and nature.